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Neueste Genesys Cloud CX: Developer Certification Prüfung pdf & GCX-GCD Prüfung Torrent

Wenn Sie sich zur Genesys GCX-GCD Zertifizierungsprüfung anmelden, sollen Sie sofort gute Lernmaterialien oder Prüfungsunterlagen wählen, um sich gut auf die Prüfung vorzubereiten. Denn die Genesys GCX-GCD Zertifizierungsprüfung ist eine schwierige Prüfung und Sie müssen dafür ausreichende Vorbereitungen haben.

Genesys GCX-GCD Prüfungsplan:

Thema
Einzelheiten

Thema 1

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Thema 2

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Thema 3

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Thema 4

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Thema 5

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

>> GCX-GCD Praxisprüfung <<

Genesys GCX-GCD German, GCX-GCD Online Prüfungen

Wenn Sie die Produkte von DeutschPrüfung benutzen, setzten Sie dann den ersten Fuß auf die Spitze der IT-Branche und nähern Ihrem Traum. Die Quizfragen und Antworten von DeutschPrüfung können Ihnen nicht nur helfen, die Genesys GCX-GCD Zertifizierungsprüfung zu bestehen und Ihre Fachkenntnisse zu konsolidieren. Außerdem bieten wir Ihnen auch einen einjährigen kostenlosen Update-Service.

Genesys Cloud CX: Developer Certification GCX-GCD Prüfungsfragen mit Lösungen (Q44-Q49):

44. Frage
For web chat, widget permissions must be assigned to the user.

A. True
B. False

Antwort: B

Begründung:
In Genesys Cloud CX, widget permissions are not assigned to individual users. Instead, permissions related to web chat widgets are managed through roles and permissions within the platform. To create or manage web chat widgets, a user must have the appropriate permissions, such as Widgets > Deployment > AllorWeb Chat
> Deployment > All.These permissions are typically assigned to administrative roles responsible for configuring and deploying web chat functionalities.
Reference:https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/

45. Frage
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

A. Dialog boxes
B. Scripts
C. Toast pop-ups
D. IVR prompts

Antwort: B

Begründung:
Scripts in Genesys Cloud CX present caller information to agents and can guide them through interactions by allowing data collection or updates during the call, enhancing consistency and efficiency.

46. Frage
Why are Divisions important in an organization?

A. Divisions allow the organization to control which roles can be assigned to users.
B. Divisions are used to divide interactions equally between 2 or more queues.
C. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
D. Divisions define which users can be assigned to queues.

Antwort: C

Begründung:
In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.

47. Frage
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

A. Resolution Codes
B. Wrap-up Codes
C. Account Codes
D. Status

Antwort: B

Begründung:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.

48. Frage
Genesys Cloud CX combines the routing information from all sites into a/an ______________.

A. Trunk
B. Outbound call
C. Number plan
D. Edge

Antwort: C

Begründung:
Genesys Cloud CX uses aNumber planto consolidate and interpret routing information from all sites. This plan defines how dialed numbers are handled and routed across the system, ensuring consistent and efficient call processing.

49. Frage
......

Wenn Sie Ihre IT-Fähigkeiten erhöhen und die Genesys GCX-GCD Zertifizierungsprüfung einmalig bestehen möchten, können Sie auf DeutschPrüfung vertrauen. Denn DeutschPrüfung kann Ihnen helfen, das Prüfungszertifikat zu bekommen, indem wir Ihnen die zutreffendesten und genauesten Fragenkataloge zur Genesys GCX-GCD Zertifizierungsprüfung anbieten. Wenn Sie mit dem Kaufen noch zögern, können Sie die Demo auf unserer Webseite DeutschPrüfung herunterladen. Wir sind sicher, dass Sie nicht enttäuscht sein werden.

GCX-GCD German: https://www.deutschpruefung.com/GCX-GCD-deutsch-pruefungsfragen.html

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